Do you provide post-launch support?
4 mins read
Yes, we provide post-launch support for the websites we develop, and can also assist with the maintenance of existing products. After the project is completed and launched, it is important to ensure its proper functioning and respond promptly to any issues. Therefore, we offer several support options.
Below we describe each of the support options in more detail, namely support for products we develop for you and support for your own products. Please note that we are open to discussions and are confident that we can find options for each request.
Support for the products we develop
For our clients who order website or online store development, we offer support services under an additional agreement. This allows you to be confident that after the product launch, it will continue to function correctly, and any technical issues or updates will be addressed promptly. As part of our support services, we offer:
Technical support
We ensure that your website operates smoothly, without crashes, and with the highest loading speed. If any technical issues arise, our team will quickly resolve them to maintain uninterrupted site performance.
Updates and improvements
Technologies and tools are constantly changing, so it's important to keep your product up to date. We help integrate new features, fix bugs, and carry out security updates, as well as updates to frameworks and other components of the website.
Security monitoring
After the launch, we can provide monitoring and protection for your website against potential threats such as hacker attacks, malware, or viruses. Regular security updates and server monitoring will help maintain a high level of protection.
Performance optimization
Over time, your website may require additional optimization to improve loading speed, especially if you're adding new features or content. We can assist with configuration and optimization to ensure maximum efficiency and performance of your site.
Support for existing products
If your website has already been launched and was developed by another company or team, we can also provide consultation and assistance with maintaining that product. In such cases, we assess whether we have specialists who are proficient in the necessary tools and frameworks to work with your product. After this evaluation, we can offer support options that include:
Analysis of the existing system
The first step will be to analyze how your website is configured, what technologies are used, and any weaknesses that may need attention.
Improvement recommendations
After the analysis, we will provide recommendations for optimization, security, or functional improvements that will help your website perform better and more efficiently.
Prompt support
If you encounter technical issues or need urgent fixes, we offer assistance to resolve them. This could involve server troubleshooting, code modifications, or updating plugins.
How to order?
To order support services or request a consultation, you will need to contact our manager. The manager will provide a consultation regarding the terms of cooperation and help you choose the best support plan for your product.
We offer various support options, which may include:
- Hourly payment:Ideal if you need support for short-term tasks or fixing specific issues.
- Subscription service:This option is for those who require regular monitoring, updates, and long-term support.
We are ready to assist you with both the development of new products and the maintenance of existing ones to ensure their reliable operation and longevity. Contact us for a consultation, and we'll provide more details and formats of cooperation!
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